Don’t you just love it when ordinary folks can use the internet and tell their story when business’ has treated them shabbily?
Business’ who understand this “Power of The People” can turn complaints around and come out as heroes whereas those who continue to treat customers with indifference are spotlighted for who they really are.
This guest post is as a result of alleged shabby treatment, lies and indifference by The London Free Press in Ontario, Canada.
The London Free Press is conning its customers and advertisers by not delivering newspapers and advertising materials as promised, lying to them and stealing their money. One year subscriptions are ordered (and paid for in advance. … $253.65) but The London Free Press are ignoring their part of the bargain and not delivering as promised. Several times each week we have to call and request our newspaper and are frequently told about a “Temporary production issue”. Temporary production issue my eye. ….. This is outright theft. … Friends across the street receive their newspaper. The reason for publishing these gripes is because we are repeatedly lied to about production problems and the promise of a newspaper and/or a call from the circulation manager are outright lies because neither materialize. The London Free Press can either … A. Continue to steal from subscribers and advertisers and continue to be regarded as thieves B. Refund my subscription, continue to deliver my newspaper and demonstrate that “We’re sorry” really means something. Either way. …. Updates on this issue will continue to be posted. … It’s up to The London Free Press what is posted. Deedee London P.S. The delivery person even had the nerve to deliver a “May your season be Merry & Bright” card with his telephone number. (Also unanswered). |
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Good customer service is becoming a thing of the past. Who knows their delivery person (or the sales guy at one of the “big box” stores)? When I was a kid delivering papers we had to call on people to collect their weekly payment. Perhaps a bit troublesome but we got to know our customers personally and put the paper where they wanted it – between the side doors, on the front porch or in the mailbox. For good service we were rewarded with a nice tip or gift at Christmas.
It’s always a difficult situation when things are paid for in advance. At the very least the newspaper should be extending your subscription to make up for the missing issues. There should be no excuses being made to someone who has paid $253.65 in advance. If you have the delivery person’s number give them a call and let them know you are unhappy. If you don’t like their response, report the conversation to the news office. Sometimes it takes a great deal of effort to get the message through to the right person but persevere. Don’t put up with poor service or it will only get worse.
Comment by kim alexander — December 28, 2010 @ 11:49 AM |
That is why we will never subscribe to the London Free Press… very poor customer service!! At least answer the damn phone.
This customer deserves a refund and a FULL years worth of free papers delivered daily !
Comment by Kendra — December 28, 2010 @ 4:35 PM |
The internet is a powerhouse as never imagined.
US Communications Corp, Comcast has an eye on the forums 24/7 and whenever someone squarks about their service. … A rep quickly appears and offers 1 on 1 assistance.
If I were seeking a US Supplier; I’d certainly give Comcast a close look. View here
Alternatively; … Dave Carrol tells us that United Airlines trashed his expensive guitar and fluffed him off when he complained.
Dave got busy and wrote a song about his treatment and over 3 million folks heard his story in 3 days. …. United quickly settled. .. View Here
Research reports indicate that we tell 10 people about our experiences (Good and bad) …. Using the ‘Net; … One post and we can let tens of thousands know.
Comment by teddytowncrier — December 29, 2010 @ 10:35 AM |
This past fall I have phoned various times when the delivery of the London Free Press was late or when I did not receive it. On December 24 I did not receive the paper. The line you call for delivery problems was unavailable all day. During the day I did buy a paper at a variety store so that I would have it for the weekend. On the following Monday I called the main office as I wanted to speak to “a real person” to register my complaint. They asked if I wished a copy of the paper. I said “no” that I had bought one on the 24th. They said they would give me credit for the missed paper. I have the money taken from my bank account monthly, so I asked how I would know that I got credit. They said that after 5 or 6 calls regarding missed papers that I would get a free month’s subscription. I guess in the future I call the main telephone number and register the fact that I did not get a paper. Until then I guess I am still paying for missed newspapers.
Comment by M. Caldwell — December 30, 2010 @ 12:31 PM |
Thank you everyone for your support! It is much appreciated.
Here is the direct phone line for the London Free Press for when you need it: 1-877-786-4567
Comment by Deedee London — January 1, 2011 @ 3:49 PM |
Direct line for LFP is 519-667-4582
Still having delivery problems — nothing is resolved yet! If they really cared, they would get an employee to do the deliveries temporarily.
……Jean
Comment by Jean Hern — February 11, 2011 @ 1:32 PM |
No LFP paper delivery again today! Why can the LFP deliver papers to customers in Exeter, but not to people like me in north London? I don’t understand it!
Comment by firehouselane — January 18, 2011 @ 11:06 AM |